Divesea Shipping Policy
Last updated: 25 August 2026
Thank you for choosing Divesea for your underwater photography gear and accessories. This policy explains how we process, dispatch and deliver orders placed on divesea.sg. It forms part of our Terms of Service.
1. Where we ship
We deliver anywhere in Singapore, ship to most international destinations, and you are welcome to collect your order from us in person.
We cannot ship to countries or territories that international couriers are restricted from delivering to, and we apologise for any inconvenience this causes.
2. Delivery options and charges
All prices and charges on this site are shown in Singapore Dollars (SGD) and include GST. The exact charge is always shown to you at checkout before you pay.
Collect in person — free
You are welcome to collect your order from us at 178 Paya Lebar Road #03-03, Singapore 409030, at no charge. Collection is during our opening hours:
- Monday to Friday — 12pm to 7pm
- Saturday — 12pm to 5pm
- Sunday and public holidays — by appointment; please message us the day before to arrange a slot
We will email you as soon as your order is ready to collect. Please wait for that email before making the trip.
Delivery within Singapore
- Orders under 4 kg — $6.00
- Orders of 4 kg and above — $15.00
Both charges include GST.
International delivery
International shipping is quoted live at checkout, based on your destination and the weight and dimensions of your order. Orders to Hong Kong are carried by an alternative courier and are quoted in the same way.
Very occasionally our courier’s rate service is unavailable and checkout cannot return a quote. If that happens, please email us at sales@divesea.com.sg and we will confirm shipping with you directly and send you a payment link. We answer quickly.
3. Order processing and dispatch
Where an item is in stock, we aim to dispatch it immediately, and in most cases within one business day of your payment clearing.
Much of what we carry is specialist equipment that we order in for you. Where an item needs to be ordered from the manufacturer, we place that order straight away and aim to dispatch to you within 3 to 4 business days.
If a manufacturer advises us of a shortage or a longer lead time on anything you have ordered, we will contact you as soon as we know, tell you the revised timing, and let you decide how you would like to proceed.
Orders placed at weekends or on public holidays are processed on the next business day.
4. Delivery times and tracking
Once your order is on its way we will email you a tracking number and a link to the carrier’s website, where you can follow your parcel and see its estimated delivery date.
Delivery times depend on the carrier, the destination and customs clearance, so the carrier’s own estimate is the most accurate guide. We will not promise a delivery date we do not control.
If you need an item by a particular date, please check with us before you order and we will tell you honestly whether it can be done.
5. Please don’t leave it to the last minute
Dive trips are rarely last-minute. If you need an item by a particular date, please confirm stock and delivery timing with us before you place the order.
6. Tracking and shipping notifications
Once your order has shipped we will send you a shipping confirmation email containing your tracking number and a link to the carrier’s website, so you can track your package and see the estimated delivery date.
7. Lost or damaged parcels
Please inspect your order on arrival. In the unlikely event that your package is lost or damaged in transit, contact us immediately at sales@divesea.com.sg so we can take it up with the carrier and resolve it.
Items that arrive damaged or defective, or that are not what you ordered, are covered by our Refund and Returns Policy — you have 7 days from receiving your item to request a return.
Collection deadline and counter inspection
Self-collection and in-store pickup orders must be collected within 6 months of being notified that they are ready. Items not collected within 6 months are deemed uncollected and may be disposed of, sold or donated without refund; reasonable storage charges may apply. We will remind you at least 30 days before that deadline.
Please inspect your purchase at our counter before you leave — check the model, accessories, visible condition and that everything on your receipt is in the bag. Once you leave the counter the goods are accepted as complete. For shipped orders, inspect on arrival and report any damage, shortage or wrong item within 7 calendar days of delivery. Full details are in our Refund and Returns Policy.
8. Delays outside our control
We are not responsible for delays caused by the carrier, by customs clearance, or by other circumstances beyond our control.
9. Personal data
The delivery details you give us are shared with our fulfilment partners and the delivery carriers they engage, so that your order can be delivered. This is described in our Privacy Policy.
10. Questions
If you have any questions or concerns about this shipping policy, please contact us or email sales@divesea.com.sg.
Divesea Private Limited
UEN: 201435762N
178 Paya Lebar Road #03-03, Singapore 409030
Email: sales@divesea.com.sg
Phone: +65 8014 5000